Is your response system family friendly?
This self-assessment tool will help your agency review how welcoming and engaging each phase of your response system is for families.
Response systems
Improving phone interactions with families
Tips for making a positive impression and strengthening your relationships with prospective families.
Using customer service concepts to recruit and develop families
Presenters discuss the benefits of engaging and supporting different groups of key stakeholders, including child welfare staff and prospective and current families.
Customer service concepts for recruitment and retention
Guide and tools to help you incorporate customer service principles and practices in your work.
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