Using customer service concepts to recruit and develop families
This webinar addresses how customer service concepts can be applied to child welfare systems to strengthen efforts to recruit and develop resource families. Presenters discuss the benefits of engaging and supporting different groups of key stakeholders (customers), including child welfare staff and prospective and current foster, adoptive, and kinship families.
Year presented: 2015
View the webinar
Using Customer Service Concepts to Recruit and Develop Resource Families
Presentation slides in English (1.2 MB PDF)