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Using customer service concepts to recruit and develop families

This webinar addresses how customer service concepts can be applied to child welfare systems to strengthen efforts to recruit and develop resource families. Presenters discuss the benefits of engaging and supporting different groups of key stakeholders (customers), including child welfare staff and prospective and current foster, adoptive, and kinship families.

Year presented: 2015

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Using Customer Service Concepts to Recruit and Develop Resource Families


Related resources

Presentation slides in English (1.2 MB PDF)

Presentation slides in Spanish (1 MB PDF)



Customer service  General recruitment  Response systems  Spanish-language  Webinar