A tool for agencies to assess customer service
A scorecard for agency leaders to use to assess your agency’s capacity for providing customer service and identifying concerns that might benefit from technical assistance.
AdoptUSKids
AdoptUSKids authors include experts in child welfare, communications, evaluation, and/or technology from across the United States. Together, they drive the AdoptUSKids project, as it supports foster and adoptive families, raises awareness about the nationwide need for more of these families, and provides resources to child welfare systems and professionals.
Strengthening your system’s use of data
How to use data to inform and assess your recruitment, development, and support.
Engaging and developing media spokespeople
Speakers from the state of Illinois discuss how they have engaged and utilized media spokespeople at both the national and local level.
Improving phone interactions with families
Tips for making a positive impression and strengthening your relationships with prospective families.
Every month is National Adoption Month!
A facilitated peer-to-peer discussion about applying elements of successful National Adoption Month strategies and other diligent recruitment strategies throughout the year to strengthen the work that child welfare systems are already doing.
Using customer service concepts to recruit and develop families
Presenters discuss the benefits of engaging and supporting different groups of key stakeholders, including child welfare staff and prospective and current families.