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A tool for agencies to assess customer service

Agency leaders can use this scorecard to assess their agency’s capacity for providing customer service and identifying concerns that might benefit from technical assistance. This tool is part of the guide Using Customer Service Concepts to Enhance Recruitment and Retention Practices.

Author: National Resource Center for Diligent Recruitment (NRCDR) at AdoptUSKids

Published: 2013

Last revised: 2016

View the tool

Agency Assessment for Good Customer Service (65 KB PDF)



Customer service  General recruitment  Tool