Is your response system family friendly?
This self-assessment tool will help your agency review how welcoming and engaging each phase of your response system is for families.
Recruit families
Guidelines for creating customer satisfaction surveys
When and how to create customer satisfaction surveys.
Checklist for public photolisting narratives
Use this tool to ensure that you’ve included lots of positive information, and none of the negative, in a child’s profile.
Creating effective photolisting narratives for children waiting to be adopted
Rules, tools, and examples to help you write narratives for that are strengths based and protect children’s privacy and dignity.
A tool for agencies to assess customer service
A scorecard for agency leaders to use to assess your agency’s capacity for providing customer service and identifying concerns that might benefit from technical assistance.
Strengthening your system’s use of data
How to use data to inform and assess your recruitment, development, and support.