Is your response system family friendly?
This self-assessment tool will help your agency review how welcoming and engaging each phase of your response system is for families.
Format
Guidelines for creating customer satisfaction surveys
When and how to create customer satisfaction surveys.
A tool for agencies to assess customer service
A scorecard for agency leaders to use to assess your agency’s capacity for providing customer service and identifying concerns that might benefit from technical assistance.
Strengthening your system’s use of data
How to use data to inform and assess your recruitment, development, and support.
Engaging and developing media spokespeople
Speakers from the state of Illinois discuss how they have engaged and utilized media spokespeople at both the national and local level.
Bringing your diligent recruitment plan to life
Ideas and tools to support comprehensive diligent recruitment planning and program implementation