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Using customer service concepts to recruit and develop families

This webinar addresses how customer service concepts can be applied to child welfare systems to strengthen efforts to recruit and develop resource families. Presenters discuss the benefits of engaging and supporting different groups of key stakeholders (customers), including child welfare staff and prospective and current foster, adoptive, and kinship families.

Year presented: 2015

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Using Customer Service Concepts to Recruit and Develop Resource Families

 

Related resources

Presentation slides in English (1.2 MB PDF)

Presentation slides in Spanish (1 MB PDF)

AdoptUSKids

AdoptUSKids

AdoptUSKids authors include experts in child welfare, communications, evaluation, and/or technology from across the United States. Together, they drive the AdoptUSKids project, as it supports foster and adoptive families, raises awareness about the nationwide need for more of these families, and provides resources to child welfare systems and professionals.

FILED UNDER
Customer service  General recruitment  Response systems  Spanish-language  Webinar