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Improving service to parents at orientation sessions

This tip sheet describes 10 ways to incorporate customer service practices, such as providing convenient parking, into parent orientation sessions.

Author: National Resource Center for Diligent Recruitment (NRCDR) at AdoptUSKids

Last revised: 2014

View the tip sheet

Ten Things You Can Do to Improve Customer Service—Prospective Parent Orientation Sessions (83 KB PDF)

AdoptUSKids

AdoptUSKids

AdoptUSKids authors include experts in child welfare, communications, evaluation, and/or technology from across the United States. Together, they drive the AdoptUSKids project, as it supports foster and adoptive families, raises awareness about the nationwide need for more of these families, and provides resources to child welfare systems and professionals.

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Customer service  General recruitment  Tip sheet