A tool for agencies to assess customer service
A scorecard for agency leaders to use to assess your agency’s capacity for providing customer service and identifying concerns that might benefit from technical assistance.
Support families
Strengthening your system’s use of data
How to use data to inform and assess your recruitment, development, and support.
Improving phone interactions with families
Tips for making a positive impression and strengthening your relationships with prospective families.
Using customer service concepts to recruit and develop families
Presenters discuss the benefits of engaging and supporting different groups of key stakeholders, including child welfare staff and prospective and current families.
Integrated recruitment and support build a strong pool of families
A vision of a system that integrates recruitment, development, and support, and tips for achieving it.
Strategies for implementing family support services
Strengthening families through post-placement support.