Improving service to parents at orientation sessions
Tips for incorporating customer service practices into prospective parent orientation.
Format
Diligent Recruitment Navigator worksheet
A worksheet to capture thoughts for how your child welfare system will address key elements of a diligent recruitment program.
Customer service concepts for recruitment and retention
Guide and tools to help you incorporate customer service principles and practices in your work.
Creating and sustaining respite services: lessons from the field
Guidance on providing, assessing, and sustaining respite care services.
Working with African American families
A brief guide to understanding and working with African American families.
Recruiting families for preteens
Three tip sheets on recruiting families for preteens.