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Improving phone interactions with families

This tip sheet offers five suggestions for making a positive impression and strengthening your relationships with prospective families through your phone interactions.

Author: National Resource Center for Diligent Recruitment (NRCDR) at AdoptUSKids

View the tip sheet

Five Things You Can Do to Improve Customer Service—Phone Interaction with Families (84 KB PDF)

AdoptUSKids

AdoptUSKids

AdoptUSKids authors include experts in child welfare, communications, evaluation, and/or technology from across the United States. Together, they drive the AdoptUSKids project, as it supports foster and adoptive families, raises awareness about the nationwide need for more of these families, and provides resources to child welfare systems and professionals.

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Customer service  Response systems  Tip sheet