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Is your response system family friendly?

This self-assessment tool will help you consider how welcoming and engaging your response system is through each step in the process. It is part of the guide Using Customer Service Concepts to Enhance Recruitment and Retention Practices.

Author: National Resource Center for Diligent Recruitment (NRCDR) at AdoptUSKids

Published: 2013

Last revised: 2016

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Is Your Response System Family Friendly? (76 KB PDF)

AdoptUSKids

AdoptUSKids

AdoptUSKids authors include experts in child welfare, communications, evaluation, and/or technology from across the United States. Together, they drive the AdoptUSKids project, as it supports foster and adoptive families, raises awareness about the nationwide need for more of these families, and provides resources to child welfare systems and professionals.

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Customer service  Response systems  Tool