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Guidelines for creating customer satisfaction surveys

This guide describes when and how to create customer satisfaction surveys. It is part of the guide, Using Customer Service Concepts to Enhance Recruitment and Retention Practices (1.1 MB PDF).

Author: National Resource Center for Diligent Recruitment (NRCDR) at AdoptUSKids

Published: 2013

Last revised: 2016

View the guide

Guidelines for Creating Effective Customer Satisfaction Surveys (57 KB PDF)

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