A tool for agencies to assess customer service
A scorecard for agency leaders to use to assess your agency’s capacity for providing customer service and identifying concerns that might benefit from technical assistance.
Format
Strengthening your system’s use of data
How to use data to inform and assess your recruitment, development, and support.
Engaging and developing media spokespeople
Speakers from the state of Illinois discuss how they have engaged and utilized media spokespeople at both the national and local level.
Bringing your diligent recruitment plan to life
Ideas and tools to support comprehensive diligent recruitment planning and program implementation
Improving phone interactions with families
Tips for making a positive impression and strengthening your relationships with prospective families.
Every month is National Adoption Month!
A facilitated peer-to-peer discussion about applying elements of successful National Adoption Month strategies and other diligent recruitment strategies throughout the year to strengthen the work that child welfare systems are already doing.