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Guidelines for creating customer satisfaction surveys

This guide describes when and how to create customer satisfaction surveys. It is part of the guide, Using Customer Service Concepts to Enhance Recruitment and Retention Practices (1.1 MB PDF).

Author: National Resource Center for Diligent Recruitment (NRCDR) at AdoptUSKids

Published: 2013

Last revised: 2016

View the guide

Guidelines for Creating Effective Customer Satisfaction Surveys (57 KB PDF)

AdoptUSKids

AdoptUSKids

AdoptUSKids authors include experts in child welfare, communications, evaluation, and/or technology from across the United States. Together, they drive the AdoptUSKids project, as it supports foster and adoptive families, raises awareness about the nationwide need for more of these families, and provides resources to child welfare systems and professionals.

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Customer service  Tool